Food & Flowers
Flowers may look attractive but they are also a potential source of serious infections. No flowers/ plants are permitted in the hospital. Food from outside is another source of spreading infection and hence strictly prohibited in this hospital. The patient is supplied with the diet prescribed by the doctor.
 

Electronic Gadgets
Televisions with satellite TV connections are provided in all patient and public areas of this hospital . As a policy we do not allow any patient or his/her attendant to bring their personal electronic gadgets like DVD players or music system etc.
 

Fire Safety
The hospital has regular fire drills to ensure patient safety and staff efficiency in the event of an emergency. The sound of the fire alarm is often for drill purposes only; but always listen carefully to the instructions that follow on the public address system. When you hear the fire alarm, the location of the fire will be announced over the public address system. Elevators in that area are shut down. Fire Exit staircases, located in all areas of the hospital can be opened and used during any fire emergency. For your safety during a fire drill, please remain where you are. As soon as the drill is over, “all clear” will be announced.


Smoking and consumption of alcohol
Apollo Bramwell Hospital commits to a smoke-free environment. Smoking is not permitted within Apollo Bramwell Hospital’s building or within 50 feet of its buildings, entranceways, balconies and/or courtyards. Similarly, the hospital policy strictly prohibits consumption of alcohol anywhere on the hospital premises.


Photographs
Patients and visitors are requested not to take any photographs inside the hospital without prior authorisation.


Discharge
• As per your treatment plan when your doctor ascertains that you may be able to go home, he/she will inform you and indicate this in your medical record.
• The Customer Support Secretary will inform you when your final bill is ready. You will have to visit Inpatient Billing department located on level-4
• The discharge Coordinator will be coordinating with you and your family members on all discharge related matters.
• In case you require a wheel chair/stretcher, ambulance service, please inform the Nurse and she will organize this through the Customer Support Secretary.
• Please vacate the room at the earliest convenience, as the other patients will require the facility.
• Kindly return the attendant’s / visitors passes to the billing personnel while settling your final bill to avoid additional charge of Rs 500/- per card. This charge is imposed to avoid any kind of misuse of these passes.


Checklist upon leaving the hospital
We are happy for you as you leave the hospital in better health but would advise you the follow issues:- 

• Have you kept the copy of the hospital bill and all other papers given by your caregivers? This will help you while filing your insurance claims.
• Have you checked the wardrobe, bedside furniture and bathroom for personal items?
• Have you received a prescription from your doctor and did you understand the instructions?
• Please ensure you fully understand your medication instructions-your nurse will help you with this.
• Have you taken all the discharge medications from our Pharmacy?
• Have you booked a follow up appointment with your doctor/Surgeon?
• Have you returned the attendant pass to the Inpatient Cash Counter?
• Have you returned your feedback form with suggestion to Customer Support Secretary?


Complaints, Queries, Suggestions
We welcome your feedback on our services to help us meet the patients’ need. Patient feedback forms will be handed over to you by the Customer Support Secretaries.
 
If you have any complaint about any aspects of our service, please approach the Customer Support Secretary and they will hand you a complaint form which has to be filled and returned back. All complaints are dealt with by our Quality Department and reply will be given in less than 72 hours. We hope that your hospital visit will be a pleasant one and our staff shall match up to your expectations.